Customer Solution Partner | Midrand, South Africa
Functional Area: Automotive Aftermarket
Make it happen, apply now
Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.
Robert Bosch Africa is a growing business in the Bosch Group with it’s Head Office located in Midrand, South Africa. We employ more than 1,000 associates and operate in the business divisions Automotive Aftermarket, Power Tools, Building Technology, Packaging Technology and Thermotechnology.
At a glance
- Process and manage customer orders or reverse messages and faultfinding (e.g. blocked orders, no invoices, issues relating to electronic ordering, etc.)
- Customer complaints processing
- Financial processing for products and services within Sales Logistics Interface and Customer Supply Chain Services (SLC) (credits and debits for workshop concepts (WSC), third party process for batteries, and rebates/bonuses)
- Enable and support customer supply chain order to cash (O2C) (e.g. master data, freight cost definition, SAP O2C related setup/settings,
- Responsible for electronic ordering actives (TecCom, Rapid trade, EDI)
- Feedback on performance and hurdles out of operational handling
- Reporting and active analyses of data
- SLC activities for other functions
- Liaise with all areas of the supply chain to resolve issues & queries.
- Adhock duties
Your competencies and qualifications:
- Matric certificate.
- National Diploma
- 3-5 years knowledge about supply chain and experience in administrative environment
- Broad process understanding / knowledge about supply chain
- Knowledge of ERP and logistic processes, focus on SAP
- Market and customer orientation
Your personal characteristics and skills:
- Fluent in English (speak, read and write)
- Able to handle pressure – sense of urgency
- Good communication skills – telephone and e-mail
- Good report writing skills
- Pleasant nature, reliable and able to mix with customers
- Good teamwork